MATTRESSES Each manufacturer will provide there warranty inside the mattress. Here is ours.
Mattress 10 year to 25 year depending on each manufacturer. First 10 years flat out and 15years prorated.
What’s covered Excessive lumpiness, body impressions of 1.5 inch or more, sagging, defects due to poor workmanship.
What’s not covered body impressions of 1.5 inches or less. This is normal breaking in of wools and rubbers. Mattresses sold off the floor or as is. Are not warranted. Stains, soiling, natural smells of wool or latex, odors, damage as a result of mishandling or improper support. Development of mildew or mold. Intolerance of natural aroma and other circumstances not mentioned in the warranty. Improper handling of the innerspring mattresses such as bending in the center, resulting in coil damage is not warranted. All shipping charges back and forth for warranted items are the responsibility of the customer. We cannot repair a mattress if it is in unsanitary condition. Damage caused by transportation, and costs, change in firmness, comfort preference, sheet fit, damage due to abuse, structural damage due to a improper bed frame. Minor stitching coming undone.. this will not compromise the mattress , excessive body weight, , allergies or sensitivities to the natural products in the mattress. Pictures must be sent to the retailer for inspection as a first step
Foundations. Your foundation must be supported by a good slat bed or foundation with a center support.
PILLOWS/MATTRESS PROTECTORS– 1 year limited warranty -What’s Covered- poor workmanship, clumping of filling (pillows).What’s not covered- staining, soiling, burns or accumulated odors. Damage caused by laundering/drying. Some manufacturers have different warranties than what’s stated here.
ALL RUBBER PILLOWTOPS– 3 year limited warranty, unless stated otherwise. What’s covered -Excessive lumpy feelings, sagging, and defective quilting? (Protect your pillow top with a wool or cotton mattress protector pad). What’s Not Covered- odor, stains, burns, second ownership, indentations less than 1.5”, intolerance of natural aromas, soiling, pitting or damage of fabric from washing, minor pulling of stitching. All of our mattress manufacturers have different mattress warranties with their products. If you have any issues with your mattress, contact the store of purchase and the details will be worked out. Always keep your paperwork in this file with the sales receipt under your mattress foundation. This paperwork and receipt will be your ticket to fixing whatever problems arise during your ownership of your products. Manufacturer warranties are not transferable.
- Your mattress must be continually supported by a matching foundation, or an appropriate frame. Put organic cotton fabric over slats before placing the mattress down, if possible.
- In order for your warranty to be valid, you must be the original purchaser, and purchased your product from an authorized “The East Coast Organic Mattress Store®, Inc dealer. Provide a copy of the original proof of purchase from the authorized dealer and provide the Law Label from your “The East Coast Organic Mattress Store®, Inc.” product.
- ANY DEFECTS/ISSUES SHOULD BE REPORTED IMMEDIATELY UPON DISCOVERY TO YOUR DEALER.
- We make every effort to keep the highest quality standards in place when making our products. If you should discover a defect in your new product from The East Coast Organic Mattress Store®, Inc. Private Label line, contact us immediately. If a defect that is covered by the warranty is discovered within the warranty period, we will replace or repair (at our option) the defective item within a reasonable time frame. The East Coast Organic Mattress Store®, Inc. reserves the right to refuse service and invalidate this warranty when, upon inspection, the product is found to be in unsanitary condition, or when the product failure is due to a cause other than defective workmanship or materials. The East Coast Organic Mattress Store®, Inc. does not warrant that this product is suitable for any person’s medical or personal allergy conditions. The East Coast Organic Mattress Store, ®, Inc. makes no warranty beyond what is contained here in writing. The East Organic Mattress Store®, Inc. will repair or replace at its option the warranted items and reserves the right to replace the materials with equal value. All transportation, shipping and packaging for damaged product are the responsibility of the consumer.thruout the warranty period.\
DATE OF PURCHASE_____________MATTRESS MODEL___________
Visit us at www.theorganicmattressstore.com 1-866-246-9866 Toll Free